Airport Express Assist

Frequently Asked Questions

airporteliteservices.com is a privately owned company by Mathers and Clark E-Services Pvt. Ltd. is the legal owner of domain airporteliteservices.com. We provide expedite airport services, such as, Airport Meet and Greet (Arrivals, Departures and Connections) in over 200 airports, Chauffeur Services (Airport Transfers, City ride or by the hour) in over 50 plus countries and Airport Lounges across 50 plus airports world wide.

All services are provided by third party vendor. Airport Elite Services only act as an agent. Customers will be bound by Airport Elite Services terms and conditions when booking with us unless otherwise stated. Meet and Greet service does not guarantee entry/exit through passport control/immigration. Entry/exit to and from a country is at the sole discretion of the immigration/passport control officials of that country.

Making a booking cannot be simpler than this. Simply select the service, search details, add passenger details, make secure online payment using PayPal and get instant confirmation. Our customer support team is available 24/7 all days to assist you with making a booking.

We use the most secure online payment gateway, i.e. PayPal. We accept all major cards, including Visa, Mastercard and American Express.

We provide expedite airport services across 1000 plus airports world wide, subject to the availability of service.

It is always advisable to make the booking as far in advance as possible as there is a better chance of confirmation (48 hours before travel date is recommended). However, online booking is not available for last minute rush bookings (24 hours before travel date). In such cases please check with our chat support agent for availability or email us at supportdesk@airporteliteservices.com

Rush bookings are bookings that are made 24 hours before travel date.
You must check with our chat support agent first for availability. If the service is available, our agent will share the quotation. Such bookings cannot be made online and higher fee is charged. Our support team will co-ordinate with you to expedite the process via email.

Please refer to the Terms & Conditions section on our website for details on Amendment, cancelation and refund. If you still have further questions simply email us at supportdesk@airporteliteservices.com and our team will be happy to respond to your query in time.

Our Elite VIP package is designed to cater to a complete stress free airport experience. The package includes all 3 services, Meet and Assist, Lounge service and Chauffeur service.  Please see availability and more details while making a booking.

Meet and Assist service is a service that is provided within the airport. It simply means that our representative will meet you at the airport to assist you with fast track immigration and border control formalities, express check-in/check-out, porter service for  baggage assistance. Please note that fees and availability of service vary from airport/terminals. 

There are 3 broad categories of Meet and Assist, namely, Arrival, departure or connections (transit passengers).

Airport Elite Services covers most of the International airports world wide in it's service area. However, due to ongoing Covid-19 situation there maybe some airports which may be outside our service area. This maybe temporary and in such cases you must contact us via live chat support on our website or email us at supportdesk@airporteliteservices.com

Yes, all bookings must be made 24 hours in advance of travel date.
However, you may check with our live agent on chat support for the availability of last minute rush bookings. Online booking is not possible for all last minute rush bookings. In all such cases our agent will provide you with the offline quotation and if you are happy to go ahead our agent will send you the payment link and go ahead with making your booking offline.

Airport lounge service is provided by our private partners across all major International airports world wide. Private lounge is best suited for arrival, departure or transit/connections passengers.
You can relax, eat or drink or even catch up with your work while you are traveling. All private lounges gives access to high speed WIFI.
Some of the lounges provides a shower facility at the additional fee. All lounges can be booked for a certain stay duration (2/4/6/8 Hours). 

Fees to access Airport private lounges varies from airport you wish to travel to. Fees details and features are mentioned on the package while you are making a booking.

The stay duration at the lounge is minimum 2 hours and maximum 8 hours. This may vary as per the lounge you are booking. Stay duration for each lounge is mentioned while you are booking.

Operating hours of the lounge vary from each lounge. These details can be found while you are making a booking on this website. For your assistance, we have live chat support 24/7.

Airport Elite Services is a specialist chauffeur service company that provides both driver and vehicle for hire. We offer wide range of cars for hire specially large sedans and prestige sedans that can be hired by our world wide customers by the hour or per kilometer basis. 

Airport Elite Services offer wide range of chauffeur passenger motor vehicles. Our cars includes, luxury brands, such as, Mercedes (S class, Maybatch, Viano, V class and Sprinter). Bentley (Mulsanne), Rolls Royce (Phantom and Ghost), Range Rover (Vouge, Autobiography). We also offer standard and business sedans (BMW 5 series, Mercedes E class, Ford, Lexus).

Yes, we do take last minute bookings with a lead time of 4 hours, subject to vehicle availability. All online bookings are made 24 hours before travel schedule. For last minute bookings offline quotation is generated by our team. For last minute bookings please contact our team at supportdesk@airporteliteservices.com

Yes. We operate 24 hours 7 days a week, all through the year. All bookings scheduled between 22:00 - 05:00 Hrs additional 50% is charged.

Unfortunately not. All our bookings are pre paid for in advance.

You will be sent the drivers details the evening before or 2 hours prior schedule. Our chauffeur(s) will contact you upon arrival at the pick-up point. Chauffeur(s) will track all flights and will wait for you in the arrival hall (after baggage claim) with a name board.

All services are provided by third party. Airport Elite Services only act as an agent. Customers will be bound by Airport Elite Services terms and conditions when booking with us unless otherwise stated. Meet and Greet service does not guarantee entry/exit through passport control/immigration. Entry/exit to and from a country is at the sole discretion of the immigration/passport control officials of that country. Access into a lounge is at the sole discretion of the lounge officials. 

What our clients say

Mathers & Clark E-Services Pvt. Ltd.
C 132, First Floor, Block C, Nirvana Courtyard, Nirvana country, Sector 50, Gurugram, India

supportdesk@airporteliteservices.com

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